Tua Pelle Sacramento — Natural Skincare

Your Satisfaction, Our Promise

At Tua Pelle Sacramento, we strive for your complete satisfaction with every purchase. Should you be dissatisfied with your order for any reason, our straightforward return and refund process makes it easy. Your happiness is at the heart of what we do.

What Qualifies for a Return

Accepted for Return

Sealed products in their original packaging
Items sent back within 30 days of receiving your order
Faulty or damaged goods (reported within 7 days of delivery)
Incorrect items shipped to you
Products causing an adverse reaction (accompanied by documentation)

Cannot Be Returned

Products that have been opened or used (unless faulty)
Items returned beyond the 30-day window
Gift cards or vouchers
Items designated as final sale
Complimentary gifts or promotional items

Return Process

Reach Out

Send an email to Tuapellemedicalspa@gmail.com or call (916) 914-8199 with your order number and the reason for your return.

Get Your Return Label

A prepaid return shipping label will be emailed to you within 24 hours of your request.

Package & Send

Securely repackage the items in their original packaging when possible. Affix the return label and drop it off at any carrier location.

Refund Issued

After receiving and reviewing your return, we will issue your refund within 5 to 7 business days.

Refund Choices

Back to Original Payment

Your refund will be returned to the original payment method within 5 to 7 business days of us receiving your return. Your financial institution may require additional processing time.

Store Credit

Choose store credit and enjoy a 10% bonus added to your refund value. This credit has no expiration date and applies to any future purchase.

Product Exchange

Prefer a different item? We gladly offer exchanges for products of equal or lower value. If your new selection costs more, you simply cover the difference.

Treatment Service Cancellation Terms

The following applies to our facial, body sculpting, and hair treatment bookings:

Complete refund for cancellations made 48 or more hours in advance
Half refund for cancellations made 24 to 48 hours before the scheduled time
No refund for cancellations within 24 hours of your appointment
Free rescheduling is available up to 24 hours prior to your session
Service packages cannot be refunded but may be transferred to someone else

Damaged or Faulty Products

Should you receive a damaged or defective item, please notify us within 7 days of delivery and include photographs of the issue. We will promptly dispatch a replacement at no extra charge or provide a complete refund including all shipping costs.

Questions?

Need assistance with a return or refund? Our team is ready to help.

Tuapellemedicalspa@gmail.com

Our support team is available Monday through Friday, 9am to 6pm PST.

Get Additional Support