Delivery made simple
Swift, dependable shipping and effortless returns. Your satisfaction drives everything we do.
Delivery methods
Standard Delivery
5-7 Business Days
Free on orders over $50
Our environmentally conscious standard delivery option.
Express Delivery
2-3 Business Days
$9.99
In a hurry? Receive your products with expedited speed.
Next Day Delivery
1 Business Day
$19.99
Place your order by 2pm for delivery the following business day.
30-day return guarantee
Not entirely satisfied? Send back any unused product in its original packaging within 30 days for a complete refund.
Reach Out
Email us at Tuapellemedicalspa@gmail.com with your order number and return reason.
Get Your Label
A prepaid return shipping label will be sent to you within 24 hours.
Send It Back
Package your items securely and drop them off at any authorized shipping point.
Receive Your Refund
After we receive your return, your refund will be processed within 3 to 5 business days.
Frequently asked
How can I track my order?
As soon as your order is dispatched, you will receive an email with tracking details. You can also sign in to your account to check your order status.
Is international shipping available?
At this time, we deliver exclusively within the United States. International shipping options are in development.
What should I do if my package arrives damaged?
Get in touch with us right away and include photos of the damage. We will send a replacement at no extra charge.
Can I update my shipping address after placing an order?
Reach out to us within 2 hours of ordering and we will do our best to accommodate the address change.
Which items are considered final sale?
Products labeled as final sale, limited editions, and gift sets are non-returnable unless they arrive damaged.
What is the return window?
You have 30 days from the date of delivery to start a return for unused products still in their original packaging.
Still have questions?
Our customer care team is standing by to help with any shipping or return inquiries.